FAQs

Being plan-managed relieves the stress that can be associated with claiming payments through the NDIS MyPlace Portal and managing invoices, giving you the flexibility to use service providers who are both registered and not registered with the NDIS.

ENABLE Plan Managed clients and their service providers simply email their invoices to enablepm@mail.cvstreamline.com. We take care of the rest.

Alternatively, invoices can be posted or dropped off at our offices.

We then claim the money from the NDIS and pay the providers or reimburse our clients.

We provide you with a monthly budget and regular statements of your plan managed NDIS funding. We can help with budgeting, so you will always know if you have enough funding to last the plan and we will also let you know if you have funding left over to ensure you have time to figure out how to spend it.

In most cases, you need to ask to be plan-managed in your initial planning meeting with the NDIS or LAC (Local Area Coordinator). The category ‘Improved Life Choices’ is then added to your plan with funding to cover all plan management fees. If you are looking at your plan from the NDIS portal, it will show as ‘CB Choice & Control’. If you already have a plan and you want it to be changed to plan-managed, you will need to request a review or wait until you come up for review with your next plan.

Plan management, otherwise known as a financial intermediary, gives you the flexibility to use service providers who are both registered and not registered with the NDIS—as well as online stores for items like assistive technology, so you don’t need to pay out of pocket first and be reimbursed.

• ABN number
• A unique invoice number
• The NDIS participant’s name and NDIS number
• The date your service was provided
• A description of the service provided
• Hourly rate charged (if appropriate)
• Your company’s contact details
• Banking details